Cancellation & Refund Policy
Refunds depend on how far in advance you cancel before your scheduled pickup/start time.
| Cancel before arrival | Refund |
|---|---|
| 48+ hours | 100% |
| 48+ hours | 50% |
| 24 hours or more | 50% |
| Less than 24 hours | 0% |
Free waiting: Airport pickups include up to 60 minutes of free waiting after scheduled arrival. Other pickups include a 15-minute grace period. Beyond this, additional waiting may be charged.
No-show: If you do not show within the waiting allowances, the booking is considered a no-show and is non-refundable.
Operator cancellations: If we cancel a booking (vehicle or driver unavailable, force majeure), you receive a full refund or a free rebooking, at your choice.